Refund Policy

At MedianResource, customer satisfaction is our top priority. We understand that there may be times when you need to return a product you have purchased from our medianresource.site. To ensure a smooth return process, please read our Refund Policy below.

Returns and Validity

Returns must be initiated within 15 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging.

Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refund Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.

Shipping Returns

To return your product, you should mail your product to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Information

For any questions or concerns about our Refund Policy, please contact us at +44 20 7946 0958.

This policy is effective as of January 1, 2023 and is subject to change without notice. We encourage customers to frequently check this page for any changes.